Central Operations Specialist
New
B
Banner BankRetail banking
Remote- WA, ID, CA & ORFull-TimeEntry
Salary19.21 - 26.9 USD per hour
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Job Details
- Experience
- 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
- Required Skills
- Microsoft OfficeAnalytical SkillsProblem SolvingCustomer serviceTroubleshooting
Requirements
- High school diploma required; an equivalent combination of education and experience may be considered.
- 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required.
- Demonstrate customer service, analytical, and problem-solving skills.
- Show organizational skills and attention to detail.
- Manage multiple projects and prioritize tasks to meet critical deadlines in a high-pressure environment.
- Demonstrate effective written and verbal communication skills.
- Work independently with little direct supervision and manage time and resources effectively.
- Have experience with troubleshooting principles, methodologies, and issue-resolution techniques.
- Be proficient in advanced aspects of Microsoft Office and able to learn new technologies quickly.
- Have knowledge of federal and state laws and regulations relating to deposit accounts and bank operations.
Responsibilities
- Provide support for assigned retail operational areas and critical branch functions.
- Administer function-specific systems and related application user access.
- Provide bank staff with training and respond to inquiries about complex procedures, applications, and access.
- Assist with Disaster Recovery and Business Continuity testing and real-event tactical teams.
- Participate in bankwide problem-solving projects and analyze user feedback and resolution trends.
- Identify process improvements and incorporate them into operations.
- Assist with the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support.
- Post updates to BannerNet to assist with problem resolution.
- Comply with policies, procedures, security requirements, and government regulations.
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