- Provide support for assigned retail operational areas and critical branch functions.
- Administer function-specific systems and related application user access.
- Provide bank staff with training and respond to inquiries about complex procedures, applications, and access.
- Assist with Disaster Recovery and Business Continuity testing and real-event tactical teams.
- Participate in bankwide problem-solving projects and analyze user feedback and resolution trends.
- Identify process improvements and incorporate them into operations.
- Assist with the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support.
- Post updates to BannerNet to assist with problem resolution.
- Comply with policies, procedures, security requirements, and government regulations.
Analytical SkillsProblem SolvingCustomer service+2 more