Senior Customer Experience Designer (UX & Creative)
New
J
JobgetherIncentive marketing
Candidates must be based in the United States or Canada., Availability during core hours of 8:00 a.m. to 4:00 p.m. PT, with occasional early or late calls to collaborate with teams in Europe and India.Full-TimeSenior
Salary80,000 - 95,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in UX, digital, product, visual design, or equivalent demonstrated capability
- Required Skills
- Adobe Creative SuiteFigmaPrototyping
Requirements
- Bring 5+ years of experience in UX, digital, product, or visual design, or equivalent demonstrated capability.
- Demonstrate senior-level design judgment and a strong eye for typography, composition, hierarchy, interaction, and visual detail.
- Provide a strong portfolio or relevant design samples showing visual execution, brand-led digital experiences, UX thinking across customer journeys, and responsive layouts.
- Show at least one substantial project taken from concept through execution.
- Demonstrate the ability to take design work from brief to delivery, manage competing priorities, maintain quality, and move projects forward.
- Have a strong understanding of user journeys, interaction design, responsive and mobile-first experiences, and usability.
- Have strong command of professional design tools such as Figma and Adobe Creative Suite, including creating polished digital creative and interactive prototypes.
- Bring hands-on experience using AI tools in creative or production workflows and the ability to critically assess and improve AI-generated results.
- Be confident presenting and explaining design decisions, responding constructively to feedback, and collaborating across disciplines and stakeholder groups.
- Take a resourceful individual-contributor approach across experience design, campaign creative, prototyping, and adjacent production requirements.
- Use sound judgment to decide when to act independently, seek input, or identify and escalate risks.
- Be available during core hours of 8:00 a.m. to 4:00 p.m. PT, with occasional early or late calls.
Responsibilities
- Own UX and design execution for loyalty, rebate, promotion, and sweepstakes programs, including registration, receipt upload, earning, redemption, and communications journeys.
- Design responsive websites, landing pages, microsites, and supporting communications, including email, social, and promotional assets when required.
- Present and explain experience and creative decisions to clients, incorporate feedback, and lead working discussions for assigned projects.
- Incorporate AI tools into concepting, prototyping, production, and creative workflows, evaluating and refining AI-generated outputs.
- Use emerging tools to analyze requirements, prepare supporting materials, document decisions, and improve repeatable creative and production processes.
- Collaborate with Sales, Account Management, Delivery, Product, and Development teams to identify constraints, risks, and trade-offs.
- Partner with Product teams on reusable UX patterns, templates, design-system improvements, and documented workflows.
- Ensure experiences are responsive, accessible, visually consistent, aligned with brand standards, and compliant with applicable program rules.
- Make day-to-day design decisions, provide creative critique, manage priorities, and own assigned work through completion.
View Full Description & ApplyYou'll be redirected to the employer's site
