Global Account Director (Supply Chain Solutions)

New

KinaxisSupply chain software

Source API remote eligibility restrictions: CanadaFull-TimeDirector

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 10+ years of experience managing Forbes Top 100 and global accounts
Required Skills: Project ManagementSalesforceCross-functional Team LeadershipSaaS

Hold a bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field.
Bring 10+ years of experience managing Forbes Top 100 and global accounts.
Demonstrate a track record of leading strategic client relationships and driving business transformation.
Have strong expertise in supply chain management, including processes, systems, and industry best practices.
Have experience working with SaaS solutions to drive business outcomes and optimize supply chain operations.
Have experience using Salesforce (SFDC) and Gainsight to manage customer relationships, account health, and opportunities.
Demonstrate success orchestrating cross-functional teams and multi-region enterprise strategies that deliver retention and growth.
Be able to identify and qualify expansion opportunities and collaborate with Sales and Renewals.
Be able to influence executive stakeholders and build consensus across cross-functional teams.
Be able to travel up to 20% to global client sites, subsidiaries, and industry events.
An MBA or advanced degree is preferred.
Project Management Professional (PMP) certification is considered an asset.

Lead relationships with key global stakeholders and understand their organizational structures, strategic goals, and supply chains.
Develop and implement a governance model for global enterprise accounts.
Lead cross-functional teams from Product Management, Customer Success, Support, Professional Services, and integration partners.
Partner with Sales and Renewals to create joint account plans and identify, qualify, and convert expansion opportunities.
Drive adoption, retention readiness, and expansion triggers to influence Net Revenue Retention.
Track and manage licenses, users, and scenarios to enhance account value.
Act as the primary liaison with customer executive leadership and explain how Kinaxis solutions address business challenges.
Negotiate roadmap alignment with customers and advocate for innovations that meet strategic business goals.
Champion change management and track customer-specific KPIs and business impact metrics.
Manage escalations with internal teams to develop rapid-response strategies.

View Full Description & ApplyYou'll be redirected to the employer's site