Customer Support & Operations Coordinator (SaaS)
New
1
1840 & CompanySaaS
Source API remote eligibility restrictions: ArgentinaPart-TimeMiddle
Salary7 USD per year
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Job Details
- Languages
- Basic to intermediate English for written communication.
- Experience
- 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
- Required Skills
- Microsoft ExcelGoogle SheetsGoogle WorkspaceSlackNotionCustomer support
Requirements
- Have 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
- Have experience working remotely in organized and structured environments.
- Have experience using customer management tools.
- Be familiar with collaboration tools such as Google Workspace, Slack, Notion, or similar.
- Have basic experience with administrative tracking, reporting, or operational coordination.
- Have basic to intermediate English for written communication.
- Be familiar with Google Workspace, including Docs, Sheets, and Calendar.
- Have basic to intermediate Excel or Google Sheets skills.
- Have experience with customer support or ticketing tools.
Responsibilities
- Respond to basic customer inquiries about using the platform.
- Provide first-level functional support to customers.
- Follow up on customer requests through resolution with the appropriate team.
- Register and update support tickets or requests.
- Identify recurring questions or issues to improve customer experience.
- Maintain updated client information and document communications and operational activities.
- Coordinate internal and external meetings and track team tasks.
- Prepare simple operational tracking reports.
- Assist with invoice follow-up and payment status tracking.
- Route customer feedback and requests to the appropriate teams.
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