Customer Support Consultant
New
S
SupportYourAppCustomer support
LATAM, remote; Mexico City, Mexico; Bogotá, Colombia; Lima, Peru; San José, Costa Rica; Panama City, Panama; São Paulo, Brazil, Monday to Friday, from 9AM to 6PM, PDT.ContractJunior
Salary not disclosed
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Job Details
- Languages
- English C1 for both spoken and written.
- Experience
- At least 1 year of experience in a customer support role.
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Have at least 1 year of experience in a customer support role.
- Have experience providing customer support by phone and chat.
- Have experience performing effectively in a fast-paced, high-volume environment.
- Have C1 English proficiency in both spoken and written English.
- Demonstrate strong problem-solving and adaptability skills.
- Communicate clearly, professionally, and empathetically with customers.
- Maintain a customer-focused approach and commitment to high-quality service and performance targets.
- Provide a personal laptop or computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via chat and calls.
- Assist customers with billing, platform usage, technical issues, and bugs.
- Respond to customer inquiries according to established service-level agreements and procedures.
- Explain platform features, policies, and expectations to provide context for solutions.
- Escalate complex or high-priority issues to the appropriate internal team.
- Research missing information and proactively look for solutions.
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