Customer Support Consultant
New
S
SupportYourAppCustomer support
Matići, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Novi Sad, Vojvodina, Serbia. Curitiba, Paraná, Brazil. Buenos Aires, Buenos Aires, Argentina. Bogotá, Bogota, Colombia. Lima, Callao Region, Peru, 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2ContractJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in German and English (C1 or higher), both spoken and written
- Experience
- At least 6-12 months of experience in customer support
- Required Skills
- ResearchAnalytical thinkingCustomer support
Requirements
- Be fluent in German and English at C1 or higher, both spoken and written.
- Have at least 6–12 months of customer support experience.
- Have strong analytical thinking and research skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via email, chat, and calls.
- Follow internal procedures and SOPs.
- Collaborate with internal teams to resolve issues efficiently.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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