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Director of Professional Services, WordPress VIP

Director of Professional Services, WordPress VIP

J
JobgetherEnterprise SaaS
Based in IndiaFull-TimeDirector
Salary130,000 - 190,000 USD per year
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Job Details

Experience
8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function; 5+ years delivering services for enterprise SaaS or PaaS customers.

Requirements

  • Have 8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function.
  • Have directly led a Professional Services or delivery organization.
  • Have 5+ years delivering services for enterprise SaaS or PaaS customers.
  • Bring experience with large-scale migrations, implementations, or custom development.
  • Have experience building and managing a services portfolio, defining offerings, establishing pricing, and creating repeatable delivery models.
  • Be able to balance standardized delivery models with customer-specific enterprise requirements.
  • Have commercial ownership experience, including partnering with Sales on scoping and pricing and identifying expansion opportunities.
  • Understand how services performance connects to revenue, retention, and margin.
  • Have practical experience using AI to improve operational workflows, delivery efficiency, and team capacity.
  • Have experience working with executive-level internal and external stakeholders and communicating complex issues clearly.
  • Bring people leadership and performance-management experience, including coaching individual contributors, delivery leads, and managers in partnership with HR.
  • Demonstrate strong commercial judgment, strategic thinking, execution skills, adaptability, and comfort in a fast-changing, distributed environment.

Responsibilities

  • Lead and manage a Professional Services organization of engineers and delivery managers.
  • Oversee migrations, implementations, and custom enterprise engagements.
  • Own delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution.
  • Build an AI-augmented delivery organization to improve execution, time-to-value, efficiency, and team capacity.
  • Develop a portfolio of Professional Services offerings that can be scoped, priced, sold, and delivered consistently.
  • Own Professional Services commercial performance, including revenue, margin, pricing, and expansion opportunities.
  • Partner with Sales and Account Management to scope and price engagements, manage sales-to-delivery transitions, and identify expansion opportunities.
  • Establish the strategic direction and operating plan for Professional Services as part of the Customer Experience leadership team.
  • Collaborate with Product, Support, and Account Management to improve services and the underlying platform.
  • Coach and develop delivery professionals through clear expectations, feedback, performance management, and hands-on leadership.
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130,000 - 190,000 USD per year
Apply Now