Customer Care Specialist
New
V
VeracyteHealthcare diagnostics
For candidates working remote (US)Full-TimeJunior
Salary$28.00 - $31.00/hr
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings
- Required Skills
- Data AnalysisSalesforceCustomer serviceCRM
Requirements
- Bring 2+ years of customer service experience in healthcare, biotech, or laboratory settings.
- Have a bachelor's degree (B.A. or B.S.); relevant experience may be considered instead.
- Bring oncology experience; this is preferred.
- Understand effective order and case management practices.
- Be familiar with CRM tools, preferably Salesforce.
- Demonstrate organizational and time-management skills to prioritize tasks, manage multiple projects, and meet deadlines.
- Use analytical skills to evaluate data, trends, and customer feedback and identify improvement opportunities.
- Demonstrate active listening, empathy, interpersonal skills, and problem-solving.
- Have proven success managing orders and cases with high-performance outcomes.
- Demonstrate or acquire a comprehensive understanding of PHI protection, HIPAA compliance standards, and established laboratory procedures.
Responsibilities
- Manage and monitor orders and cases from submission to completion, ensuring timely resolution and clear customer communication.
- Contact physician offices by phone, fax, email, and other channels to resolve order issues.
- Handle inbound calls, resolve customer inquiries, and provide support.
- Partner with the Sales team to anticipate customer needs and support growth and customer retention.
- Collect and analyze customer feedback and trends to identify improvement opportunities.
- Share insights with relevant teams to support continuous improvement.
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