Customer Engagement Specialist

New

TPCustomer service

Source API remote eligibility restrictions: United StatesFull-TimeJunior

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 2+ years’ experience in a consumer facing role preferred; 6 months Customer service experience preferred
Required Skills: Problem SolvingCustomer serviceGoogle Workspace

Have 2+ years of experience in a consumer-facing role preferred.
Have 6 months of customer service experience preferred.
Have experience using multiple tools and emerging technology.
Have Google Suite experience preferred.
Have call center, voice, chat, and email communication experience preferred.
Have eCommerce experience.
Be able to work independently and in a virtual team environment.
Be able to type 25 words per minute.
Have a high school diploma or GED.
Be comfortable using desktop computer systems and navigating Windows operating systems.
Provide a dedicated workspace near the router for a hardwired Ethernet connection with at least 15 Mbps download and 10 Mbps upload, and an ISP under 50 ms.
Do not use satellite, mobile data or hotspots, P2P, or VPN internet connections; proof of internet speed is required.

Resolve complex consumer issues and advise first-level representatives on high-level issues involving agronomics, products, and procedures.
Negotiate and follow up on concerns in a timely manner, providing quality assurance and personal attention.
Assess situations and take appropriate action according to brand and company guidelines.
Represent the consumer services team with brand partners and share consumer feedback to drive change.
Accurately document and report on consumer interactions.
Engage with consumers through calls, live chat, or email to answer questions, solve problems, and troubleshoot.
Assist consumers with eCommerce transactions and payment processing.
Respond to social media posts.

View Full Description & ApplyYou'll be redirected to the employer's site