Customer Support Specialist – Travel
New
D
Destination CareersTravel
Remote – USA BasedPart-Time
Salary40,000 - 65,000 USD per year
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Job Details
- Required Skills
- Customer service
Requirements
- Prior experience in customer service or the travel industry is preferred but not required.
- Be at least 18 years old.
- Be comfortable using online tools, booking portals, and CRM systems.
- Be able to work independently.
- Have a quiet, professional home workspace.
Responsibilities
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Provide accurate information about travel bookings, itineraries, and policies.
- Troubleshoot common client issues and escalate complex matters as needed.
- Maintain up-to-date knowledge of supplier systems, policies, and procedures.
- Follow up with clients to ensure satisfaction and provide post-booking support.
- Log all communications accurately using internal systems.
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