Virtual Medical Receptionist
New
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Staffing for DoctorsOutpatient medical practice
Workable workplace: remote; Workable locations: Philippines; Location: Philippines, Monday – Friday, 8:00 AM – 5:00 PM CST (US Central Standard Time)Full-Time
Salary not disclosed
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Job Details
- Languages
- Excellent, clear spoken and written English communication skills
Requirements
- Have direct, hands-on experience using ICANotes EHR; this experience is mandatory.
- Be able to navigate ICANotes chart notes, scheduling calendars, and task queues without basic platform training.
- Have medical receptionist experience handling patient calls, scheduling, and insurance verification.
- Be familiar with Office Ally for insurance verification or document workflows.
- Have clear spoken and written English communication skills for professional patient interactions.
- Have a private, HIPAA-compliant home office.
- Have a reliable PC or Mac, high-speed primary internet, backup power and internet, and a noise-canceling USB headset.
- Prior experience logging or tracking EAP authorizations is preferred.
Responsibilities
- Answer incoming patient calls, respond to administrative inquiries, return missed calls, take accurate messages, and make outbound follow-up calls.
- Schedule, reschedule, and cancel patient appointments in ICANotes EHR.
- Manage provider calendars and confirm patient appointments.
- Verify insurance eligibility, coverage, benefits, copays, and deductibles using Office Ally or payer portals.
- Follow up on Employee Assistance Program authorization requirements and assist with EAP authorization documentation.
- Process incoming emails and upload and categorize patient intake documents.
- Update patient chart demographics and manage daily administrative tasks.
- Route clinical messages appropriately and relay non-clinical updates to patients.
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