Behavioral Health Medical Virtual Assistant

Remote – Philippines, Monday–Friday, 8:30 AM–5:00 PM Eastern TimeContract

Salary5 - 6 USD per hour

Apply NowOpens the employer's application page

Job Details

Have relevant work experience and previous healthcare experience, preferably in a patient-facing administrative or virtual assistant role.
Have experience with insurance verification and prior authorizations.
Speak and write English clearly and professionally.
Be comfortable handling inbound and outbound patient calls and communicating professionally with patients and other healthcare offices.
Be reliable, with strong attendance and the ability to attend daily huddles consistently.
Be available for video meetings with the camera on when required.
Provide an NBI Clearance and/or Local Police Clearance before onboarding.
Have a reliable laptop or desktop computer and stable high-speed internet of at least 25 Mbps.
Have a noise-canceling headset, working webcam, and quiet, professional workspace.
Preferred: behavioral health or mental health experience.
Preferred: experience with Tebra/Kareo, patient scheduling, referrals, cancellations, and no-shows.
Preferred: experience with Ooma or another VoIP phone system, copay collection, or patient account balance follow-up.

Answer inbound patient calls and help minimize missed calls.
Make outbound calls for patient and referral follow-up, assist with patient intake, and respond to patient inquiries.
Receive hospital referrals and follow up on referrals received through the Ooma VoIP system.
Verify patient insurance coverage and eligibility, and assist with insurance-related workflows.
Handle and follow up on prior authorization requests.
Support copay collection and patient account balance management.
Schedule new and existing patients and coordinate scheduling for new patient referrals.
Reschedule cancellations and no-shows and help fill open appointment slots.
Manage schedules for both practice locations and attend daily team huddles.
Process patient letter requests and provide general administrative support using Tebra (Kareo), Ooma, Zoom, and/or Google Meet.

View Full Description & ApplyYou'll be redirected to the employer's site