Virtual Medical Receptionist
S
Staffing for DoctorsMedical practice
Workable locations: Philippines, Monday – Friday, 8:00 AM – 5:00 PM PST (US Pacific Standard Time)Full-Time
Salary not disclosed
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Job Details
- Languages
- Flawless, clear spoken English with a neutral, accent-free voice
Requirements
- Have direct, recent hands-on experience using Charm EHR for patient scheduling and front-office administration.
- Have proven experience in medical reception, appointment scheduling, and patient messaging.
- Speak clear, fluent English with a neutral, accent-free voice and high articulation.
- Bring a friendly, warm, confident, and engaging phone manner.
- Have a quiet, private, HIPAA-compliant home workspace.
- Have a reliable PC or Mac, high-speed primary internet, backup power and internet, and a noise-canceling USB headset.
- Be available full-time, 40 hours per week, Monday through Friday, 8:00 AM–5:00 PM PST.
Responsibilities
- Answer incoming patient calls, take thorough messages, and handle general inquiries.
- Make outbound follow-up calls, return missed calls, and deliver appointment reminders.
- Book, confirm, and reschedule patient appointments in Charm EHR according to practice protocols.
- Manage provider calendars in Charm EHR, fill cancellation slots, and track patient follow-ups.
- Review Charm EHR inbox queues and patient portal messages.
- Answer non-clinical administrative inquiries and route clinical tasks to providers.
- Organize records and provide practice administrative support.
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