Bilingual Medical Scheduling & Patient Support Specialist
G
Go Lean HealthHealthcare administration
Source API remote eligibility restrictions: ColombiaPart-Time
Salary6.5 USD per hour
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Job Details
- Languages
- Strong verbal and written English communication skills
- Required Skills
- Documentation
Requirements
- Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
- Be comfortable handling approximately 70 to 90 calls per day.
- Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
- Have strong verbal and written English communication skills.
- Demonstrate attention to detail, organization, and accurate documentation.
- Be able to manage multiple tasks throughout the workday.
- Experience supporting a gastroenterology or specialty medical practice is an advantage.
- Ability to communicate in an additional language and provide interpretation support is an advantage.
Responsibilities
- Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
- Schedule, reschedule, and cancel patient appointments.
- Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW).
- Send, receive, review, route, log, upload, and organize faxes involving patient records, referrals, and insurance documents.
- Provide occasional language interpretation assistance between patients and clinic staff.
- Conduct outbound calls for reminders, follow-ups, patient updates, and care coordination.
- Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
- Send patient text messages, monitor responses, and document relevant conversations in RingCentral and eCW.
- Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed.
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