Client Support Specialist (Workplaces - B2B)
C
ClipboardCustomer Operations
Worldwide, PSTFull-Time
Salary$12K - $35K; $12K – $35K; General: $12K – $35K
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Job Details
- Languages
- English
- Experience
- All experience levels
- Required Skills
- DocumentationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceCritical thinkingAccount ManagementEmpathyTroubleshootingClient relationship management
Requirements
- Open to candidates of all experience levels
- Ability to handle business customers professionally
- Ability to solve problems effectively
- Clear, professional English (both spoken and written)
- Customer-centric mindset
- Proactive problem-solving skills
- High accountability
- Minimum 20 Mbps wired internet connection
- Wired headset for clear communication
- A quiet, distraction-free workspace
- Stable power and internet connectivity
- Weekend availability is required
Responsibilities
- Deliver fast, accurate, and empathetic support to workplace customers across voice and email
- Resolve shift, payment, and platform-related issues in real time
- Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, and log internal notes
- Troubleshoot issues, follow or adapt workflows, and escalate when necessary
- Develop deep expertise in products and processes to identify recurring issues or process gaps
- Work cross-functionally with teams such as Billing, Account Management, and Worker Operations
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