Client Solutions Specialist (Spanish)
New
J
JobgetherHealthcare technology
The position is fully remote across Canada., Monday-to-Friday schedule from 9:00 a.m. to 5:00 p.m. Mountain Time; occasional additional coverage, including some statutory holidays and weekend shifts.Full-TimeMiddle
Salary52,000 - 56,000 CAD per year
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Job Details
- Languages
- Fluency in both written and spoken Spanish is essential, alongside the ability to communicate effectively in English.
- Experience
- At least 1 year of experience in customer service, client support, or a related role.
- Required Skills
- DocumentationCustomer serviceZendesk
Requirements
- Fluency in written and spoken Spanish, alongside the ability to communicate effectively in English.
- At least 1 year of experience in customer service, client support, or a related role.
- High school diploma or equivalent; a post-secondary degree or relevant certification is an asset.
- Strong written and verbal communication skills.
- Strong judgment and analytical thinking, with the ability to investigate issues and identify solutions or escalation paths.
- A thoughtful, patient-centered approach to communication and support.
- Ability to manage multiple inquiries in a fast-paced, evolving environment while maintaining attention to detail.
- Reliable follow-through, accurate documentation, and organization.
- Willingness to collaborate, share insights, and contribute to team initiatives.
- Comfort learning digital tools and technology-based workflows; Zendesk or similar help-desk platform experience is valuable.
- Basic knowledge of healthcare and technology concepts, technical support experience, and startup or distributed-team experience are assets.
- Must be legally authorized to work in Canada and able to work remotely Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.
Responsibilities
- Respond to incoming support tickets, answer questions, resolve issues, and escalate complex matters when appropriate.
- Communicate with patients and stakeholders in Spanish and English through written communications and phone conversations.
- Provide compassionate, patient-centered support to help individuals navigate their care journey.
- Coordinate with clinical team members and stakeholders to resolve questions, communicate updates, and maintain continuity of care.
- Document patient interactions, actions taken, and issue resolutions accurately.
- Follow established standard operating procedures, privacy requirements, and applicable healthcare compliance practices.
- Identify recurring patient pain points, support queue improvements, and flag process bottlenecks.
- Create and update standard operating procedures, help center articles, response templates, and support macros.
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