Account Specialist, LVAR
New
J
JobgetherFinancial services
Remote position based in Ontario, Canada.Full-TimeJunior
SalaryAnnual compensation ranging from CAD 35,500 to CAD 65,000
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Job Details
- Experience
- Typically, 1–2 years of relevant professional experience
- Required Skills
- Customer serviceFinancial analysisAccount ManagementRisk Management
Requirements
- Typically 1–2 years of relevant professional experience.
- A related post-secondary diploma or degree is preferred, or an equivalent combination of education and experience.
- Familiarity with consumer collections, debt recovery practices, lending products, and applicable regulations is an asset.
- Understanding of banking products, financial services, competitive offerings, and industry trends is beneficial.
- Ability to communicate professionally, build trust, understand customer needs, and provide guidance in sensitive financial situations.
- Strong verbal and written communication skills, including the ability to explain payment strategies and recovery options.
- Ability to assess account information, identify issues, evaluate options, and determine appropriate next steps.
- Ability to manage multiple transactions and administrative tasks accurately and maintain complete records.
- Ability to collaborate with internal stakeholders and operational departments.
- Commitment to confidentiality, regulatory compliance, sound judgment, and responsible decision-making.
Responsibilities
- Review delinquent, written-off, and high-risk accounts to identify recovery opportunities and support loss mitigation.
- Handle incoming customer calls, understand financial needs, and provide guidance on payment arrangements and recovery options.
- Help implement loss mitigation strategies, including loan modifications and, when necessary, liquidation solutions.
- Build customer relationships through clear communication, relevant advice, and responsive service.
- Manage transactions, send customer communications, complete forms, and maintain accurate account records.
- Coordinate with operational teams, direct requests to appropriate departments, and escalate complex or unresolved situations.
- Review account and customer information to develop recommendations and identify opportunities for additional services or referrals.
- Follow policies, procedures, regulatory requirements, and risk management frameworks while protecting confidential information.
- Contribute to continuous improvement and help enhance the efficiency and quality of collection processes.
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