Customer Support Specialist
New
E
ElevenLabsAI audio
Location: Remote; Secondary Locations: Sofia, Poland, Spanish LATAM, Philippines, Canada. This is a contracting role that is fully remote.ContractJunior
Salary not disclosed
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Job Details
- Experience
- 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
- Required Skills
- DocumentationSaaS
Requirements
- Bring 2–3 years of experience in a technical customer support department in SaaS or at a high-growth technology company.
- Have experience working at a startup with international teams in a remote setting.
- Have experience troubleshooting technical issues related to APIs or browser errors.
- Bring a detail-oriented mindset focused on high-quality work.
- Work autonomously and focus on execution.
Responsibilities
- Resolve customer support tickets quickly and effectively, with customer empathy.
- Troubleshoot technical issues and provide straightforward, user-friendly solutions.
- Contribute to documentation and help center articles.
- Act as a liaison between customers and the company, sharing user feedback internally.
- Review user-generated content for compliance with community guidelines.
- Review and moderate the voice library to uphold platform content standards.
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