Senior Program Manager, Health Coaching

Location: Remote, USAFull-TimeSenior

SalaryZone 1: $161,920 - $202,400; Zone 2: $154,880 - $193,600; Zone 3: $140,800 - $176,000. Competitive salary with generous annual cash bonus. Equity grants.

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Job Details

Experience: 10+ years of program management experience
Required Skills: Data AnalysisStakeholder managementChange Management

Requirements

Bachelor's degree in a related field.
10+ years of program management experience.
Experience using data and metrics to drive improvements.
MBA or master's degree in a related field is a bonus.
PMP or CSM certification is a bonus.
Healthcare-related certification or license, including health coaching, nutrition/dietetics, exercise science, physical therapy, or practice management, is a bonus.
Lean or Kaizen certification is a bonus.

Responsibilities

Document and manage business priorities, project governance plans, schedules, success criteria, and milestones.
Develop solutions, identify owners, set delivery dates, and establish mechanisms to keep programs on track.
Identify and resolve issues affecting care teams, member experience, or strategic, programmatic, and product goals.
Partner with teams across Health Coaching, Care Delivery, Clinical, Strategic Finance, Legal, HR, and Engineering/Product/Design to deliver the roadmap.
Anticipate bottlenecks, make tradeoffs, balance business needs against constraints, and manage escalations.
Drive programs end-to-end and execute continuous improvement and new workflow implementation with minimal to no guidance.
Facilitate stakeholder decision-making and alignment, and communicate data-driven proposals, risks, and mitigation plans.
Develop Care Team training materials, knowledge bases, standard operating procedures, business cases, and presentation decks.
Analyze data and metrics to assess needs, scope projects, evaluate processes, and identify improvement opportunities.
Develop business insights and metrics, build business cases for new metrics, and create feedback loops for continuous improvement.

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