Supplier Performance & Relationship Manager

MonzoBanking

UK RemoteFull-TimeManager

Salary£50,200 - £63,475 + Benefits; £50,200 - £63,475 ➕share options.

Apply NowOpens the employer's application page

Job Details

Have experience managing large global operational third-party suppliers across multiple contact channels.
Have a track record of building strong working relationships.
Be able to work autonomously and with ambiguity.
Be comfortable working in a fast-paced environment with shifting priorities.
Care about inclusiveness and diversity.
Be passionate about delivering exceptional customer service in an operational setting.
Adapt your approach to stakeholders with different needs.
Understand partner performance, use metrics, and hold partners and internal teams accountable.
Be comfortable using data to explain performance and identify improvement opportunities.
Have performance and team management experience.
Be able to travel overseas to partner locations 3–4 times per year.

Act as the primary day-to-day contact for supplier management, governance, and supplier communications.
Report on supplier performance, analyse data, and work with suppliers to improve results.
Manage vendors against contracts and the third-party management policy, including invoicing.
Review forecasts and partner with workforce management teams on planning processes and governance.
Work with the Ops Risk and Control Manager on oversight, incident management, and controls.
Liaise between suppliers and internal teams on policy reviews, process changes, and escalations.
Manage Performance & Continuous Improvement Partners and lead performance roadmaps across service areas.
Coach the team, identify improvement opportunities, and help partners resolve service and quality issues.
Coordinate with Change and CX teams to support initiatives and embed changes successfully.

View Full Description & ApplyYou'll be redirected to the employer's site