Director, Account Services

bswiftBenefits administration

Remote- US, Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.Full-TimeDirector

Salary not disclosed

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Job Details

Experience: Ten or more years of experience in project management, account management or client services, including at least two to three years directly managing and developing people
Required Skills: Project ManagementMicrosoft ExcelPowerPointAccount Management

Have 10 or more years of experience in project management, account management or client services.
Have at least two to three years of direct experience managing and developing people.
Demonstrate success leading teams that deliver complex, multi-stakeholder client projects on time and within budget.
Bring deep knowledge of client management best practices and sound judgment about when to standardize or adapt.
Have designed and implemented processes and workflows that improve efficiency and quality.
Have hands-on experience with workflow and project management platforms such as Monday.com, including boards, automations and reporting.
Have strong written and verbal communication skills for engaging senior client stakeholders and internal executives.
Demonstrate organizational, attention-to-detail, problem-solving and time-management skills, including meeting deadlines across competing priorities.
Be able to advocate for a team while holding it to a high standard and work in a fast-paced, sometimes high-pressure environment.
Be proficient with Microsoft Outlook, Word, PowerPoint, Excel and Teams.
Have a bachelor’s degree or equivalent practical experience.

Lead, coach and develop a team of six account managers through one-on-ones, goal setting, performance reviews and career development planning.
Hire, onboard and train account managers, and establish expectations, competency standards and career paths.
Balance team workload and resourcing, surface capacity concerns and remove roadblocks.
Oversee agency client relationships and directly manage selected high-visibility and revenue accounts.
Set client management practices for communication cadence, status reporting, escalations and documentation.
Support complex, high-visibility or at-risk accounts through issue resolution and direct client engagement.
Own and refine project management standards, intake processes and workflows to ensure projects are scoped, scheduled, resourced and delivered on time and within budget.
Maximize adoption and capability of the project management platform, including Monday.com, through reporting and automation.
Partner with Creative, Operations, Consulting, Client Service and Implementation teams to improve coordination and delivery.
Identify, pilot and scale AI and emerging tools for project and account management, and lead adoption of improvements.

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