E-Commerce Fulfillment Specialist

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JuneShine BrandsE-commerce fulfillment

Listing location: United States; Workplace type: RemoteFull-TimeMiddle

Salary78,000 - 88,000 USD per year

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Job Details

Experience: 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain
Required Skills: ShopifyMicrosoft ExcelGoogle Sheets

Be at least 21 years of age at the time of application.
Have 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain.
Have experience working directly with 3PL partners in a DTC or e-commerce environment.
Have hands-on experience with a WMS or 3PL portal.
Have hands-on experience with a DTC order management platform, such as Shopify.
Have working proficiency in Excel or Google Sheets, including lookups, pivot tables, and basic reporting.
Be available to respond to urgent business matters outside standard business hours when necessary.
Fulfillment experience in beverage, CPG, or regulated products is a nice-to-have.
Experience managing kitting or bundle SKUs is a nice-to-have.
Experience supporting both DTC and wholesale fulfillment channels is a nice-to-have.

Manage day-to-day relationships with 3PL partners and lead weekly meetings with their customer experience teams.
Monitor DTC order flow across 3PL nodes to ensure orders are picked, packed, and shipped within SLA.
Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays.
Track inbound shipments and inventory across fulfillment nodes, reconcile against 3PL reporting, and flag shortages and operational risks.
Coordinate fulfillment readiness for new product launches, including SKU setup, packaging specifications, 3PL onboarding, and test orders.
Support kitting and bundle fulfillment by confirming component availability, communicating assembly instructions, and creating SOPs.
Coordinate weekly allocation calls with Marketing and partner with Logistics and Demand Planning on allocation and volume planning.
Partner with Customer Service to resolve order-level issues and communicate operational next steps to 3PL contacts.
Report fulfillment performance and audit 3PL issues, including on-time ship rate, error rate, cost per order, damages, and mis-ships.
Analyze recurring fulfillment issues, recommend process improvements, and maintain and create fulfillment SOPs.

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