E-Commerce Generalist

New

PomeloE-commerce

Listing locations: USA, Ability to work in US Pacific Time, Monday to Friday (40 hours per week)Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: Professional fluency in English with top-tier written, reading, and speaking skills
Experience: 3+ years of experience with Shopify, Klaviyo, and Notion
Required Skills: Project ManagementShopifyNotion

Bachelor’s degree in a relevant field.
At least 3 years of experience with Shopify, Klaviyo, and Notion.
Professional fluency in English, including strong written, reading, and speaking skills.
Outstanding project management, organizational, and problem-solving skills, with attention to detail.
Permanent access to a computer with reliable, high-speed internet.
Ability to work in US Pacific Time, Monday to Friday, for 40 hours per week.
Previous experience working the overnight or graveyard shift.
Familiarity with email deliverability best practices and list health management is a plus.
Basic HTML/CSS experience for email template edits is a plus.
Exposure to eCommerce analytics tools such as Google Analytics 4, Triple Whale, or Northbeam is a plus.
Background in DTC or high-growth eCommerce brands is a plus.
Experience coordinating with creative agencies or freelance copy and design resources is a plus.

Build, QA, schedule, and deploy promotional, transactional, and lifecycle email and SMS campaigns in Klaviyo.
Segment audiences, apply A/B test logic, verify campaign content and links, and monitor deliverability and performance.
Own the master email and SMS campaign calendar and coordinate campaign timing with marketing leadership.
Manage the Notion campaign board, create briefs, track status, and organize campaign assets.
Coordinate copywriters and designers, manage deadlines and feedback, and ensure creative assets meet brand and technical specifications.
Handle complex customer issues escalated by the support team, coordinate resolutions, and document recurring problems.
Update Shopify product listings, discount codes, and collections, and audit the storefront for errors.
Configure Shopify promotions, including flash sales, bundles, and BOGO offers.
Coordinate cross-functional eCommerce campaigns, maintain timelines, communicate progress, and escalate blockers.
Document processes, maintain SOPs, and identify opportunities to improve team efficiency and campaign quality.

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