IT Specialist

JaneSaaS healthcare

Location: Canada; Workplace: RemoteFull-TimeEntry

Salary57,800 - 81,600 CAD per year

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Job Details

Have hands-on experience troubleshooting and supporting Mac devices; the environment is 100% Mac-based.
Have a strong interest in IT, through professional IT experience or general technical support.
Have exposure to or proficiency with Google Workspace and common workplace tools such as Slack, Notion, or Okta.
Bring verbal communication and customer service skills and remain calm under pressure.
Have experience with or interest in knowledge management and documentation.
Be collaborative and eager to learn, take feedback, and grow with the team.
Bring experience in a support or customer-facing role; this is a plus.
Use AI to get things done and have examples to demonstrate it.

Handle hands-on Tier 0 and Tier 1 IT support tasks.
Use AI tools and agents to resolve routine IT requests.
Ship, receive, and replace laptops and support in-office technology setups.
Support new employee onboarding and prepare the necessary tools and software.
Assign licenses and troubleshoot hardware and software across the organization.
Maintain and improve IT asset inventory processes for devices and items such as key fobs.
Document IT processes and improve the knowledge base.
Contribute ideas for workflow and process improvements.

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