Specialist, Client Experience & Enablement
F
FlippRetail technology
Location: CanadaFull-TimeJunior
Salary47,000 - 50,000 CAD per year
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Job Details
- Experience
- 1-3 years of experience coordinating projects; 1-3 years of experience working with clients/customer service and building relationships
- Required Skills
- Project CoordinationCustomer serviceQuality AssuranceAccount ManagementClient relationship management
Requirements
- Have 1–3 years of experience coordinating projects.
- Have 1–3 years of experience working with clients or in customer service.
- Have experience building client relationships.
Responsibilities
- Manage complex retail portfolios, including parent-subsidiary structures, banner-specific rules, and content cycles.
- Optimize workflows and quality assurance to meet domestic and international service level agreements.
- Lead technical onboarding for new domestic and international retailers and AdAdaptive campaigns.
- Serve as the technical escalation point for automated and outsourced workflows across longtail retail accounts.
- Identify unmonetized secondary content and partner with Sales on monetization strategies.
- Maintain Voice of the Customer documentation and provide operational insights for client strategy sessions.
- Identify and deploy process improvements to streamline system pipelines and resource allocation.
- Work with external client champions to translate business challenges into technical deployment strategies.
- Investigate and resolve frontend system anomalies and data discrepancies, and prepare bug reports for Software Engineering.
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