Technical Product Support Engineer
T
TelnyxTelecommunications
Location: Brazil; Mexico; Argentina; South America, This role operates on AMER timezone, 9am–6pm Monday to FridayFull-Time
Salary not disclosed
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Job Details
- Languages
- Highly proficient in English, both written and verbal
- Required Skills
- RESTful APIsLinuxPostmanNetworking
Requirements
- Have a background in computer science, IT, networking, or equivalent hands-on experience.
- Understand networking fundamentals, including DNS, routing, IP addressing, and HTTP/HTTPS.
- Have experience with REST APIs and webhooks, and be comfortable using Postman or cURL.
- Be proficient with the Linux terminal, including navigating filesystems, reading logs, and running commands.
- Be highly proficient in written and verbal English for customer communication and technical documentation.
- Be available to work the AMER timezone schedule, 9am–6pm Monday to Friday.
- Scripting or programming experience with Python, Bash, JavaScript, or similar is a nice-to-have.
- Familiarity with AI concepts such as RAG, MCPs, embeddings, and prompt engineering is a nice-to-have.
- Experience with n8n, Zapier, Git/GitHub, or similar is a nice-to-have.
Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products.
- Investigate issues using Postman, cURL, Wireshark, the Linux terminal, and internal tooling.
- Collaborate with customers, vendors, and engineering teams to resolve cases.
- Contribute to bot-building and workflow automation.
- Document solutions and improve self-service resources.
- Learn VoIP protocols, internal systems, and new technologies as the role evolves.
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