Technical Support Engineer
B
BEON.techAI video analytics
Based in LATAMFull-TimeJunior
SalaryUp to $3,000 USD/month
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Job Details
- Languages
- Advanced English proficiency
- Experience
- 2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support
- Required Skills
- AWSKubernetesAzureLinuxNetworkingTechnical support
Requirements
- Have 2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support.
- Have strong hands-on Kubernetes experience in production environments.
- Hold a relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
- Have strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
- Have experience working directly with customers in a technical capacity.
- Be able to independently investigate complex technical issues and collaborate with Engineering teams.
- Have experience with Linux.
- Have experience with AWS, Azure, or other cloud platforms.
- Have hands-on experience with containers, networking, monitoring, and logging tools.
- Have a background supporting enterprise software products.
- Have advanced English proficiency.
- Be based in LATAM.
Responsibilities
- Troubleshoot and resolve enterprise customers’ platform, infrastructure, and deployment issues.
- Provide technical support for Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues.
- Work directly with customers during technical discussions and troubleshooting sessions.
- Reproduce customer environments to diagnose issues.
- Manage support tickets.
- Communicate technical findings, workarounds, and resolutions.
- Collaborate with Engineering, Sales, and Customer Success teams.
- Escalate complex issues and product bugs when needed.
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