Peer Review & Vendor Operations Supervisor

JobgetherAcademic publishing

Workplace type: Remote; Structured job location: IndiaFull-TimeManager

Salary not disclosed

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Job Details

Experience: 5+ years of experience in academic publishing, peer review operations, scholarly communications, or a comparable operational environment.
Required Skills: Microsoft Power BIMicrosoft ExcelTeam managementProcess improvement

Bachelor’s degree in Business Administration, Publishing, Life Sciences, Operations Management, or a related discipline.
5+ years of experience in academic publishing, peer review operations, scholarly communications, or a comparable operational environment.
Experience managing and developing teams, including performance management, coaching, workload planning, and capability development.
Experience managing external vendors, service delivery, performance governance, SLAs, and operational escalations.
Strong operational management experience covering workflow performance, resource planning, productivity, quality, and turnaround times.
Experience working in fast-paced, metrics-driven environments with multiple internal and external stakeholder groups.
Advanced Microsoft Excel and Power BI skills, including dashboard development, reporting, data analysis, and interpretation of operational metrics.
Strong analytical and problem-solving capabilities, including translating operational data into practical recommendations.
Understanding of peer review workflows, manuscript management systems, and academic publishing operations.
Experience managing KPIs, SLAs, quality metrics, dashboards, and operational governance frameworks.
Strong project management and process improvement skills, with an understanding of continuous improvement or Lean methodologies.
Strong stakeholder management, communication, influencing, relationship-building, and organizational skills.

Lead end-to-end peer review operations from manuscript submission through handoff to production.
Manage, coach, and develop a team of 5–7 professionals, including workload allocation and performance management.
Plan daily and weekly operations to meet productivity, quality, turnaround-time, and service-level targets.
Manage vendor relationships, performance reviews, escalations, compliance concerns, and corrective actions.
Develop dashboards, reports, and trackers using Microsoft Excel and Power BI.
Analyze operational trends to identify bottlenecks, capacity constraints, and process inefficiencies.
Support workforce planning, forecasting, and capacity management with data-driven insights.
Lead workflow optimization, process standardization, scalability, and continuous-improvement initiatives.
Collaborate with editorial, production, technology, quality, and operations teams and external stakeholders.
Maintain process documentation, SOPs, training materials, governance frameworks, reports, and audit-ready records.

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