Medical Liaison & Operations Coordinator (Radiology)

Winning AssistantsTeleradiology healthcare

Workable locations: Philippines; Preferred Candidate Location: Philippines, Shift 1: 8:00 AM–5:00 PM ET; Shift 2: 4:00 PM–1:00 AM ETFull-Time

Salary5 - 7 USD per hour

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Job Details

Languages: Must be proficient in speaking and writing clear, professional English
Required Skills: Microsoft OfficeCustomer serviceSlack

Have relevant healthcare, medical, administrative, call-handling, or coordination experience.
Understand healthcare terminology and workflows.
Speak and write clear, professional English.
Handle inbound calls and provide customer service effectively.
Listen carefully, determine the purpose of a call, and identify the appropriate next step.
Relay messages and information accurately between multiple parties.
Coordinate multiple calls, requests, and priorities while maintaining attention to detail.
Remain calm and professional in a fast-paced healthcare environment and escalate issues appropriately.
Maintain confidentiality and HIPAA-compliant practices when handling sensitive healthcare information.
Be willing to complete required HIPAA and cybersecurity training.
Have a reliable laptop or desktop computer and stable high-speed internet of at least 25 Mbps.
Have a noise-canceling headset, working webcam, and quiet, professional workspace.
Be available to work the assigned full-time shift, Monday to Friday, and attend video meetings with camera on when required.
Submit an NBI Clearance and/or Local Police Clearance before onboarding.

Answer and manage inbound company calls professionally and efficiently.
Identify the purpose and urgency of incoming calls and triage them to the appropriate sales, recruitment, support, medical, or operational pipeline.
Connect callers with the appropriate department, team member, or radiologist.
Take accurate messages and ensure information reaches the correct person.
Serve as a point of contact for radiologists seeking assistance from other team members.
Coordinate communication among radiologists, clinics, hospital systems, technical teams, and internal departments.
Handle and coordinate calls on behalf of radiologists when they are unavailable or occupied.
Escalate urgent or complex concerns according to established procedures.
Provide administrative support across sales, recruitment, support, medical, and operational departments.
Maintain organized and accurate records of calls, messages, and follow-up actions.

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