Bilingual Operations Coordinator, Collections

This is a remote position for residents of AR, AZ, FL, KS, GA, MO, NC, SC, TN, TX, UT, and VA., Eastern TimeFull-TimeJunior

SalaryStarting hourly base pay range: $18.11 - $20.16

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Job Details

Languages: Strong verbal and written communication skills in both English and Spanish.
Experience: 1+ year of experience in a phone-based, customer-facing role (collections, customer service, sales, or similar).
Required Skills: TableauCustomer serviceGoogle Workspace

Have at least 1 year of experience in a phone-based, customer-facing role, such as collections, customer service, or sales.
Have strong verbal and written communication skills in both English and Spanish.
Consistently meet performance expectations in a metrics-driven environment.
Work a remote schedule and maintain an active presence in Collaboration Room AI throughout the shift, with camera on outside breaks and lunch.
Have reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
Have a private, quiet workspace.
Preferred: direct experience in consumer debt resolution.
Preferred: high school diploma or GED.
Preferred: familiarity with contact center technology, such as dialers and case management tools.
Preferred: proficiency with Mac OS, Google Workspace, Tableau, and Slack.
Preferred: working knowledge of financial regulatory requirements such as FDCPA, TCPA, FCRA, BSA, SCRA, MLA, and UDAAP.

Speak with customers who have fallen behind on payments, understand their circumstances, and ask for payment in full or through a workable payment plan.
Work through customer pushback and objections while remaining patient and persistent.
Follow established scripts, tools, and account guidelines to keep conversations consistent, professional, and compliant.
Adjust your approach to each conversation while keeping the payment request in view.
Keep accurate, timely records of every call and outcome in company systems.
Meet daily and weekly collections, call quality, and productivity targets.
Apply coaching and feedback to subsequent calls.
Flag complex accounts, disputes, and technical issues to your manager for guidance.
Stay actively engaged with the team in Collaboration Room AI throughout your shift.

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