Technical Assistance Center Operations Support Analyst

New

NuvemRxPharmacy software

Location: United States; RemoteFull-TimeJunior

Salary50,000 - 70,000 USD per year

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Job Details

Experience: Minimum 2 years of pharmacy experience (retail, specialty, outpatient, or health system).
Required Skills: SalesforceMicrosoft Office

Hold a Certified Pharmacy Technician (CPhT) certification.
Have a minimum of 2 years of pharmacy experience in retail, specialty, outpatient, or health system settings.
Have working knowledge of prescription processing, third-party billing and adjudication, prior authorizations, inventory management, and pharmacy workflows.
Have experience with pharmacy management software.
Bring strong customer service, communication, and analytical skills.
Be able to manage multiple priorities and work independently in a remote environment.
Be proficient with Microsoft Office and web-based systems.
Hands-on experience with PioneerRx is strongly preferred.
Experience in pharmacy software support or a healthcare technology environment is preferred.
Experience with Salesforce or other case management platforms is preferred.
Familiarity with 340B program operations or pharmacy reimbursement workflows is preferred.

Receive and manage inbound support requests via phone queue, email, and Salesforce.
Investigate and resolve Tier 1 issues related to PioneerRx, prescription processing, billing, adjudication, inventory, and dispensing workflows.
Escalate complex issues to higher tiers while maintaining ownership of customer communication.
Educate pharmacy users on system functionality and workflow best practices.
Document case activity, findings, and resolutions accurately in Salesforce.
Identify recurring issues and contribute to knowledge base documentation and process improvements.
Collaborate with Technical Support, Operations, Product, and Engineering on issue resolution.

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