- Develop and execute the strategic vision for Health and VA claims operations.
- Set departmental goals, performance metrics, and recovery targets.
- Lead multiple teams responsible for resolving and recovering complex healthcare claims.
- Improve recoveries, cycle times, and client outcomes through continuous improvement initiatives.
- Monitor productivity, quality, account aging, and financial performance.
- Analyze performance data to identify trends, risks, and opportunities, and develop forecasting models and reporting tools.
- Serve as an executive-level liaison for key client relationships and present performance, recovery results, and strategic initiatives.
- Partner with healthcare providers to identify opportunities for improved reimbursement outcomes.
- Address escalated client concerns and develop solutions.
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