- Take ownership of a caseload and follow each account through to resolution.
- Manage accident-related accounts from intake to resolution.
- Coordinate no-fault and liability benefits.
- Submit claims to no-fault and liability carriers to maximize reimbursement for hospital clients.
- Maintain accurate account records in AcciClaim.
- Monitor insurance portals and incoming correspondence.
- Address items identified through Quality Assurance reviews.
- Handle a high volume of inbound and outbound calls, including extended hold periods while continuing to work other accounts.
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