Senior Professional Services Consultant
New
C
CaptivateIQSales compensation software
Remote USAFull-TimeSenior
Salary$105,000 - $140,000 a year; The OTE salary range for this role is $105,000 – $140,000
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Job Details
- Experience
- 6+ years of experience as a consultant or implementation professional
- Required Skills
- Microsoft ExcelData modeling
Requirements
- Bring a background in sales compensation, either as a consultant or as an in-house administrator or practitioner using a compensation tool.
- Have 6+ years of experience as a consultant or implementation professional.
- Demonstrate project leadership; managing other consultants is not required.
- Understand data modeling, formulas, and spreadsheet or database tools such as Excel.
- Be comfortable with object-oriented and relational data concepts.
- Manage time and priorities across multiple engagements, balancing client meetings with hands-on build work.
- Bring strong problem-solving, communication, analytical, and collaboration skills.
- Work independently and know when to seek guidance.
- Be comfortable with ambiguity in a fast-changing startup environment.
- Have a background at a SaaS or technology company.
Responsibilities
- Lead full-cycle CaptivateIQ implementations from requirements documentation and compensation plan design through data structure, configuration, UAT, and go-live.
- Design system configurations that improve modeling efficiency and repeatability for customer compensation plans.
- Manage project timelines and priorities across concurrent implementations, setting expectations with customers and internal stakeholders.
- Serve as the primary client-facing contact throughout implementations and build trust with customer admin teams.
- Scope implementation and post-implementation services and support related negotiations as needed.
- Lead go-live handoffs to Customer Success and coordinate transitions across cross-functional teams.
- Apply best-practice calculation design across sales commission plan types.
- Collaborate with Product Managers, Customer Success Managers, and Sales throughout customer engagements.
- Identify and escalate project or account risks before they affect customers or timelines.
- Maintain billable utilization and define or adopt team practices that improve delivery quality.
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