Project Manager, Enterprise Operations

New

CharterUPTransportation and mobility

Remote (must reside in one of CharterUP's approved states — see below)Full-TimeMiddle

Salary not disclosed

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Job Details

Have 5+ years of project or program management experience.
Have experience establishing programs, processes, or systems in ambiguous or undefined environments.
Have managed cross-functional projects involving technology or systems implementations, client-facing initiatives, and internal process or operational change.
Have led or played a key role in large-scale client-facing launches or time-critical, high-stakes mobilizations.
Have led change management for process or system transitions, including driving adoption and managing resistance.
Have written business cases and project charters that were funded and delivered.
Be able to hold stakeholders accountable and drive outcomes without formal authority.
Have strong meeting facilitation and executive communication skills.
Have working knowledge of risk identification and mitigation planning.
Have experience managing or tracking project budgets and reporting variances.
Have experience building SOPs, process documentation, or training materials.
PMP, CAPM, or an equivalent project management certification is preferred.
Lean Six Sigma and/or Agile/Scrum certification is preferred.
Experience in a high-growth technology, marketplace, logistics, or transportation environment is a plus.

Own end-to-end delivery of complex cross-functional projects, from business case through closeout and retrospective.
Lead time-critical mobilizations and maintain a standing mobilization playbook.
Launch client-facing projects and events, then transition ongoing execution to the assigned account manager.
Build PMO standards, including project charter templates, status reports, risk and issue logs, governance cadences, and intake processes.
Develop business cases and project charters defining scope, success metrics, resourcing, and timelines.
Lead change management, drive adoption, and manage resistance during transitions.
Plan project schedules, dependencies, critical paths, and resourcing across concurrent projects.
Identify risks, develop mitigation plans, track budgets, and flag variances.
Facilitate project meetings and drive decisions, owners, and action items across stakeholders.
Create SOPs, guides, and training materials, and help shape the PMO roadmap and operating model.

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