Specialist, Customer Care Operations Project Management
New
D
DIRECTVCustomer care operations
This is a remote position that can be located anywhere in the United States, with the exception of Alaska.Full-TimeJunior
Salary62,643 - 113,747 USD per year
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Job Details
- Experience
- 1 – 3 years of relevant project management experience
- Required Skills
- Project ManagementMicrosoft ExcelPowerPointGenerative AI
Requirements
- Have 1–3 years of relevant project management experience.
- Have working knowledge of project management principles and tools.
- Have basic proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Have practical experience using generative AI, Ask Howard, or Microsoft Copilot for business research, data analysis, communications, presentations, or workflow improvement.
- Be able to manage multiple tasks simultaneously and communicate with stakeholders.
- Be able to build internal working relationships across teams.
- Be comfortable handling moderately complex assignments under some guidance and solving simple or standard problems.
- Be able to handle assignments spanning teams while working primarily as an individual contributor.
- Be able to navigate systems, execute testing procedures, and interpret operational policies with increasing independence.
- Knowledge of Customer Care operations and familiarity with front-end and operational systems used in Loyalty, Care, and Sales Centers is preferred.
Responsibilities
- Support project management tasks for internal and external partner Customer Care operations.
- Apply project management skills, tools, and techniques to manage scope, quality, schedule, and resources.
- Use approved AI and digital productivity tools for documentation, communication, testing, and process improvement, and validate AI-generated information before using or sharing it.
- Execute predefined test cases and scripts for front-end system testing, following established procedures and checklists.
- Document test results, identify discrepancies, and escalate potential issues for review.
- Navigate front-end interfaces, simulate user workflows, and provide structured feedback on system behavior.
- Assist with project monitoring and stakeholder communication, and coordinate routine activities with limited supervision.
- Use internal platforms and applications for project tracking, communication, and documentation.
- Apply knowledge of center-specific policies and operational processes, seeking clarification when policy interpretation is required.
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