Senior Engagement Manager (SaaS Implementation)
New
T
TekionAutomotive SaaS
Virtual - United States; Workplace: RemoteFull-TimeManager
Salary$90K - $150K; $90K – $150K • Offers Equity
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Job Details
- Experience
- 3+ years in client services or account management; 2+ years in SaaS platform onboarding; 5+ years in a customer-facing role
- Required Skills
- Project ManagementAgile
Requirements
- Hold a bachelor's degree in Business Administration, Management, or a related field.
- Have 3+ years of experience in client services or account management.
- Have 2+ years of experience in SaaS platform onboarding.
- Have 5+ years of experience in a customer-facing role.
- Bring expertise in SaaS platform configuration and customization.
- Have experience with customer relationship management (CRM) systems.
- Know data analytics and reporting tools.
- Be familiar with issue tracking and resolution software.
- Be competent with workflow automation tools.
- Be skilled at facilitating virtual meetings using web conferencing platforms.
- Understand user onboarding tools and best practices.
- Be able to manage and interpret customer feedback systems.
- Have a track record of successful client onboarding and engagement and maintaining high client satisfaction ratings.
- Have experience leading cross-functional project teams and streamlining onboarding processes.
- Be willing to travel up to 50%, including overnight stays.
Responsibilities
- Own the full project lifecycle for SaaS launches, from kickoff through go-live and post-launch review.
- Develop project plans, timelines, and responsibility matrices; track progress and address deviations.
- Lead project meetings, assign action items, and hold contributors, including dealers, accountable for deliverables.
- Guide dealer partners through technical and operational requirements as the primary point of contact.
- Establish communication channels, provide updates, and escalate or resolve issues and bottlenecks.
- Monitor dealer engagement and maintain project accountability and momentum.
- Maintain project documentation, including requirements, agreements, meeting minutes, action items, and status reports.
- Apply Agile, Waterfall, or hybrid project management methods and manage risks and dependencies.
- Report progress, risks, achievements, challenges, and next steps to leadership and stakeholders.
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