Healthcare Customer Service Talent Pool
New
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ISTA Personnel SolutionsHealthcare BPO
This is an ongoing talent pool for South African professionals; all roles are fully remote., USA EST/CST/PST hours; roles may include night shifts in South Africa, rotational shifts, and after-hours or weekend coverage. Working hours may be subject to daylight savings adjustments.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Strong verbal and written English communication skills
- Experience
- Minimum 1 year of BPO or Call Centre experience; minimum 1 year USA Healthcare experience (for case/billing roles)
- Required Skills
- Microsoft ExcelCRM
Requirements
- Have at least 1 year of BPO or call centre experience.
- Have at least 1 year of US healthcare experience for case or billing roles.
- Have strong verbal and written English communication skills.
- Have a confident, professional phone manner.
- Be able to interpret insurance details and clinical information.
- Demonstrate analytical and problem-solving skills.
- Maintain high attention to detail and accuracy in a fast-paced environment.
- Be comfortable handling escalations and sensitive conversations.
- Have fixed fibre internet with a minimum of 25 Mbps upload and download; Rain, LTE, 5G, or similar connections are not acceptable.
- Use a wired Ethernet connection; Wi-Fi-only connections are insufficient.
- Have reliable backup power and a dedicated, professional workspace.
- Be available for USA EST/CST/PST hours, potentially including night shifts, rotational shifts, after-hours, or weekends.
Responsibilities
- Handle healthcare inbound customer service and US healthcare call centre operations.
- Support medical billing, claims processing, and healthcare accounts receivable.
- Manage case accounts and insurance authorizations or approvals.
- Support client or patient intake for healthcare or ABA therapy services.
- Coordinate patient scheduling and appointments.
- Provide after-hours healthcare support and handle escalations or sensitive conversations.
- Interpret insurance details and clinical information.
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