Customer Service Agent
New
R
Remote RecruitmentCustomer Support
South Africa. Gauteng, South Africa. Cape Town, Western Cape, South Africa, 09:00–17:00 UK time (11:00–19:00 SAST)Full-TimeEntry
Salary23,000 - 25,000 ZAR per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- ZendeskCRMCustomer support
Requirements
- Experience in a customer-facing or support role
- Familiarity with CRM or helpdesk software
- Clear, friendly written and spoken English
- Reliable home internet
- Quiet space for work
- Patience under pressure
- Problem-solving mindset
- Experience in a UK-facing support role (nice to have)
- Familiarity with Zendesk or similar tools (nice to have)
- Exposure to live chat support (nice to have)
Responsibilities
- Respond to customer queries via live chat, email and phone
- Log and track cases accurately in the CRM
- Resolve complaints calmly and escalate where needed
- Follow up to confirm issues are fully resolved
- Spot recurring issues and flag them to the team
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