Sales & Customer Service Agent
V
VirtuHireProperty and Construction
South Africa, UK hoursFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Business DevelopmentCustomer serviceLead GenerationCRM
Requirements
- Proven experience in sales, customer service, or client-facing roles.
- Experience in property, construction, surveying, real estate, or related sectors is preferred.
- Strong communication and interpersonal skills.
- Professional, confident phone manner.
- Ability to quickly understand client needs and recommend the right service.
- Self-motivated and target-driven.
- Comfortable working independently.
- Strong organizational skills and ability to manage multiple enquiries at once.
- Tech-savvy and comfortable using CRM tools.
- Must be available to work UK hours.
Responsibilities
- Respond promptly to inbound enquiries from property owners, developers, contractors, and homeowners.
- Assist clients in understanding which service best fits their needs.
- Maintain a high level of professionalism and client satisfaction at all times.
- Qualify inbound leads and convert them into booked surveys or consultations.
- Proactively follow up with prospects via phone, email, and WhatsApp.
- Support outbound outreach campaigns as needed.
- Build and maintain strong long-term client relationships to drive repeat business and referrals.
- Update and manage CRM entries, leads, and pipeline stages.
- Coordinate with surveyors and the operations team to schedule appointments.
- Track sales metrics, conversion rates, and client engagement.
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