Inbound Customer Service Agent
I
ISTA Personnel SolutionsUS Healthcare, BPO
South Africa. Western Cape, South Africa. Eastern Cape, South Africa. Gauteng, South Africa. Northern Cape, South Africa. Free State, South Africa, Rotating shifts including nights, days and weekendsContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Exceptional English communication skills
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- Exceptional English communication skills, both verbal and written.
- Professional, polished and customer-focused approach.
- Strong work ethic with a commitment to delivering excellent service.
- Fast learner with strong problem-solving abilities.
- Critical thinker who can accurately interpret information and make sound decisions.
- Ability to remain calm and professional under pressure.
- Patient, empathetic and compassionate when assisting customers.
- Fixed fibre internet connection with a minimum speed of 25 Mbps (upload & download).
- Wired Ethernet capability.
- Reliable power backup to manage load shedding or outages.
Responsibilities
- Answer inbound calls and respond to patient enquiries in a professional, friendly and timely manner.
- Verify patient insurance information, personal details and co-payment requirements.
- Schedule and reschedule patient appointments using the client scheduling system.
- Provide patients with accurate information regarding available healthcare services.
- Capture and update patient information with a high level of accuracy.
- Maintain complete and up-to-date records of appointments, patient needs and preferences.
- Deliver an exceptional customer experience while maintaining confidentiality and professionalism.
View Full Description & ApplyYou'll be redirected to the employer's site
