- Collaborate with cross-functional teams to identify bottlenecks, analyze manual workflows, and design robust automation strategies.
- Inherit, maintain, and iterate on live TRT infrastructure including AI agents and tagging architecture.
- Design and deploy automated pipelines connecting backend system APIs with Zendesk using n8n, Make, or Zapier.
- Evaluate and integrate LLMs and AI agents into daily operations for quality auditing and data analysis.
- Validate automated workflows, monitor model output accuracy, and troubleshoot system failures.
- Establish documentation, data security policies, and train internal teams on new automated tools.
Zendesk