Healthcare Inbound Customer Service Agent
I
ISTA Personnel SolutionsHealthcare BPO
South Africa. Western Cape, South Africa. Gauteng, South Africa. KwaZulu-Natal, South Africa. Eastern Cape, South Africa, USA hours (EST) Monday - SundayFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Exceptional English communication skills.
- Strong work ethic.
- Fast learner with strong problem-solving skills.
- Critical thinking skills for interpreting insurance details.
- Ability to remain calm under pressure.
- Ability to display empathy and patience in addressing customer concerns.
- Fixed fibre line with a minimum speed of 25 Mbps (upload and download) and wired Ethernet capability.
- Reliable power backup solution (UPS, inverter, solar, etc.).
- Familiarity with US Healthcare Insurance (Medicare, Medicaid) is an added benefit.
Responsibilities
- Answer inbound calls and respond to patient enquiries in a timely and courteous manner.
- Verify patient insurance information, personal information and co-payments.
- Schedule/Reschedule appointments using the scheduling system.
- Provide patients with information on services.
- Input and update patient information in the scheduling system with precision and attention to detail.
- Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.
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