Customer Experience Specialist (TRT)

New

VoyHealthtech

Location: South Africa, Rotating shifts between 9:00am and 11:00pm SAST, including weekendsContract

Salary25,000 ZAR per month

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Job Details

Relevant customer support experience within a scaling technology startup.
Experience in healthtech is a strong plus.
A diploma, degree, or other relevant post-secondary education.
Stable work history with evidence of consistently strong performance.
Ability to reason through unfamiliar or complex problems.
Strong ownership and accountability.
Excellent written and spoken English.
Strong communication skills with the ability to explain information clearly and empathetically.
Ability to stay calm and effective when things are changing quickly.
Genuine interest in healthcare and improving the patient experience.
Willingness to receive feedback and learn quickly.
Ability to commit full-time to a 12-month independent contractor FTC.
Reliable backup power (e.g., generator or inverter).
Stable fibre connection with a minimum of 50 Mbps download and 50 Mbps upload.

Solve patient problems directly and provide thoughtful, high-quality support.
Use judgment to determine the best way forward rather than following rigid processes.
Advocate for patients and ensure their needs are heard across the business.
Work with other teams to identify and remove barriers in the patient journey.
Take ownership of problems from start to finish until resolved.
Identify recurring issues and share insights to improve patient experience.
Contribute to the continuous improvement of SOPs and workflows.
Adapt quickly to evolving processes and new ways of working.
Help build a scalable patient experience as the company grows.

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