Healthcare Quality & Data Coordinator
I
ISTA Personnel Solutions South AfricaHealthcare administration
Workable workplace: remote; Workable locations: South Africa. Gauteng, South Africa. Western Cape, South Africa. KwaZulu-Natal, South Africa. Eastern Cape, Monday–Friday, 3:00 PM–00:00 AM SAST (subject to daylight saving time)Full-Time
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills.
- Required Skills
- Quality AssuranceHubSpotData management
Requirements
- Have previous experience in quality assurance, quality control, healthcare administration, operations, data management, CRM administration, coordination, or a similar role.
- Have experience working with CRM systems, databases, or other information-management platforms.
- Demonstrate strong attention to detail and the ability to identify missing, incorrect, or inconsistent information.
- Have strong organisational, follow-up, data-capturing, and administrative skills.
- Be able to manage multiple cases, tasks, and follow-ups while maintaining accurate records.
- Be able to work systematically, independently, and take ownership of assigned tasks.
- Have strong written and verbal English communication skills.
- Be comfortable with repetitive processes and a primarily admin-facing role.
- Have a fixed fibre line with a minimum speed of 25 Mbps upload and download, and support for a wired Ethernet connection.
- Have a reliable power backup solution for load shedding and power outages.
- Be available Monday–Friday, 3:00 PM–00:00 AM SAST, subject to daylight saving time.
Responsibilities
- Follow up with local U.S. offices after client assessments for outcomes, next steps, and start-of-care updates.
- Monitor post-assessment cases and follow up on outstanding information so no lead, case, or next step is missed.
- Update HubSpot and internal CRM systems with assessment outcomes, client decisions, workflow stages, and notes.
- Maintain accurate and current records across relevant systems.
- Review information for accuracy, completeness, and consistency, and identify missing or incorrect details.
- Communicate with U.S. office teams by email, phone, and internal systems.
- Contact clients when assigned to gather feedback and communicate it internally.
- Escalate discrepancies, missing information, or concerns that require clarification.
- Track recurring issues and identify opportunities to improve workflow, data quality, and follow-up processes.
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