Quality and Billing Operations Specialist
New
E
EdlightEdtech, AI
Remote, Ukraine, Kyiv timeFull-Time
Salary not disclosed
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Job Details
- Languages
- English at C1 (Advanced) level, both written and spoken, as a must.
- Required Skills
- Microsoft ExcelCRM
Requirements
- Have English at C1 (Advanced) level, both written and spoken.
- Have advanced Microsoft Excel skills.
- Have basic Fraud & Risk Management skills for manual operational tasks.
- Have Payment Operations expertise in refunds, alerts, and disputes.
- Have basic knowledge of payment systems.
- Have basic CRM & Process Management skills.
- Be able to process a large volume of tickets.
- Be able to navigate multiple systems.
- Be able to work with repetitive operational processes while maintaining a strong eye for anomalies and errors.
Responsibilities
- Process fraud alerts from payment providers.
- Manage new chargebacks in payment systems and create tasks in the CRM.
- Address Solidgate prevention alerts and RDR chargebacks.
- Issue refunds and review and handle potential chargebacks.
- Handle billing tasks in the CRM and verify suspicious customers.
- Analyze operational efficiency and KPI adherence.
- Update relevant articles and guides in the knowledge base.
- Analyze refund and chargeback data trends.
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