Project Coordinator (IT Projects)
B
Bit By BitManaged IT services
Remote position based in the Philippines or Indonesia., Full-time schedule aligned with U.S. Eastern Time (9:00 AM – 6:00 PM ET); overnight shiftFull-TimeMiddle
Salary1,300 - 1,800 USD per month
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Job Details
- Languages
- Strong written and spoken English
- Experience
- 2–4+ years of experience in project coordination, project administration, or project management
- Required Skills
- Project ManagementProject Coordination
Requirements
- Have 2–4+ years of experience in project coordination, project administration, or project management, ideally in technology or professional services.
- Coordinate multiple projects or workstreams simultaneously while maintaining attention to detail.
- Have strong written and spoken English and communicate professionally with U.S.-based clients and colleagues.
- Bring strong organizational, follow-up, prioritization, and time-management skills.
- Be comfortable working with technical professionals and learning IT project terminology and workflows.
- Have experience using a project management, ticketing, PSA, workflow, or task-tracking platform.
- Identify risks, dependencies, and stalled work and take appropriate action.
- Work independently in a distributed team while remaining responsive, collaborative, and accountable.
- Be able and willing to work a full-time schedule aligned with U.S. Eastern Time.
- Have reliable high-speed internet and a professional remote working environment.
- Preferred: experience in an MSP, IT services company, or client-facing technology environment.
- Preferred: familiarity with ConnectWise, Autotask, N-able, Kaseya, NinjaOne, or similar PSA/RMM or service management tools.
- Preferred: understanding of MSP workflows, SLAs, ticketing, asset management, change management, and service handoffs.
- Preferred: CAPM, PMP, or other formal project management training or certification.
Responsibilities
- Support project initiation, scope clarification, and Statement of Work documentation for multiple client projects.
- Coordinate resources across engineering, service desk, NOC/SOC, vendors, and internal teams.
- Track milestones, deliverables, dependencies, risks, action items, decisions, budgets, forecasts, and schedules using project management tools.
- Follow up with responsible parties and escalate stalled work, missed commitments, resource conflicts, and emerging risks.
- Prepare meeting agendas, document decisions and action items, and follow through on commitments.
- Ensure project work is logged and tracked in project management, PSA, ticketing, and related operational systems.
- Coordinate device provisioning, deployments, migrations, upgrades, and other implementation activities.
- Provide clients and stakeholders with timely project updates and follow up on decisions, approvals, and questions.
- Prepare and maintain project documentation, runbooks, SOPs, schedules, meeting notes, and status reports.
- Support project closeout and handoffs, including documentation, ticket and asset updates, final validation, and knowledge transfer.
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