Implementation Manager
New
A
AlphaSenseB2B SaaS
Location: Remote - United States; US RemoteFull-TimeManager
SalaryBase Compensation Range $100,000 — $125,000 USD
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Job Details
- Experience
- 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment.
- Required Skills
- Project ManagementSalesforceJiraMicrosoft ExcelChange ManagementGoogle SheetsAsana
Requirements
- Have 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment.
- Bring experience with change management practices that help client organizations adopt a new tool after purchase.
- Have experience seeing programs through to completion and managing tasks.
- Be familiar with project management tools such as Linear, Jira, Asana, or Rocketlane.
- Have familiarity with Salesforce for tracking rollouts and client information.
- Be proficient in Microsoft Excel or Google Sheets, including pivot tables, complex formulas, and data validation.
- Be able to work with adoption data, identify trends, and develop internal and external reports.
- Be able to communicate with senior client stakeholders such as managing directors and partners.
Responsibilities
- Own onboarding and rollout programs for large enterprise clients, including project plans, milestones, and risk mitigation, from pre-sale handoff through the first 90 days.
- Lead regular status meetings and align resources across Sales, Marketing, Product, and Customer Success.
- Track adoption signals, including time to first login, first-login rates, platform retention, and frequency of use, and act on them with the account team.
- Partner with Sales before close to shape rollout plans and hand accounts to Account Managers and Customer Success Managers with a maintenance plan after roughly 90 days.
- Analyze adoption trends and bottlenecks and translate data into actionable insights for internal teams and client stakeholders.
- Identify onboarding improvements, document best practices and standardized playbooks, and build scalable processes.
- Develop an understanding of the product, customer persona, reason for investment, and how these map to the customer lifecycle.
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