Senior Customer Success Manager
New
D
DragosOT cybersecurity
Location: United Arab EmiratesFull-TimeSenior
SalaryOTE: 440,000.00 د.إ
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Job Details
- Languages
- Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.
- Experience
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, or a similar role.
- Have experience in cybersecurity, enterprise SaaS, or industrial sectors.
- Bring familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments; this is strongly preferred.
- Demonstrate the ability to manage complex customer relationships and influence key stakeholders.
- Have experience working with MEA clients and understanding regional business practices and cultures.
- Bring communication, presentation, and relationship-building skills.
- Be comfortable working independently and across time zones in a remote-first environment.
- Multilingual candidates, particularly those speaking Arabic, English, and French, are highly preferred.
Responsibilities
- Serve as the primary post-sales point of contact for customers in the MEA region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Partner with customers to define success criteria and help them achieve measurable outcomes.
- Conduct regular business reviews to assess value realization and identify expansion opportunities.
- Relay customer feedback to Product, Engineering, and Sales teams.
- Manage renewals and support customer retention efforts.
- Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
- Monitor customer health metrics, identify risks early, and take action to support account stability and satisfaction.
- Proactively manage and escalate issues, including developing and executing at-risk account recovery plans.
- Travel across the region as needed to build relationships and drive customer engagement (up to 30%).
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