Customer Success - Team Manager

New

CanonicalOpen-source software

These opportunities are available in the APAC and AMER regions and are remote positions.Full-TimeManager

SalaryIn addition to base pay, we offer a performance-driven annual bonus.

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Job Details

Have excellent academic results at school and university.
Hold a Bachelor’s degree or equivalent in Business, Communication, or a STEM subject.
Bring knowledge of and passion for Customer Success, revenue management, and technology.
Have experience in SaaS or software industries.
Demonstrate a track record of delivering exceptional Customer Success results.
Have experience growing and developing a CSM team.
Use data hands-on to guide team activities and continuous improvement.
Demonstrate commitment to continuous learning and improvement.
Bring creative problem-solving and cross-team collaboration skills.
Be willing to travel up to four times a year for internal events.

Prepare communication plans, team meetings, and messages for broader management forums.
Review key performance indicators and metrics, identify trends and opportunities, and implement improvements.
Develop strategies to improve customer engagement and retention and drive appropriate upsells or cross-sells.
Resolve escalated customer issues requiring expertise or intervention.
Coach and mentor team members in post-sales account management and support their development.
Conduct performance reviews, recognize team achievements, and set individual growth goals.
Collaborate with Sales, Marketing, Product Development, and Support to align on customer needs and share feedback.
Document changes and prepare reporting with the team and manager.

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